It's all about reCONNECT
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What is reCONNECT...?
reCONNECT is a platform for customers to manage POD's, cost addition requests and invoices.
It is also a place to manage how your carriers use CONNECT
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It's the twin of CONNECT.
reCONNECT has been designed around Events self service philosophy, updating you through notifications and your Dashboard when actions need to be taken. For example, a new invoice uploaded or requested POD returned.
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As the carrier affects CONNECT, events that need your attention are immediately updated on your Dashboard.
reCONNECT is also a multi account application, letting you manage different accounts without needing multiple login details.
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Getting started with reCONNECT.
To access reCONNECT, ask your Line Manager for access and a SuperUser will invite you.
Follow the invite process and you will be given access to the Account inviting you.
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A Tour of reCONNECT
What is it and why do i have to use it?
Your complete guide to reCONNECT
Select the 'yellow', reCONNECT application..
The Dashboard is your tool for managing the administrative processes around agreeing costs, POD returns, Invoice approval. It brings directly to you the actions you need to take to keep the process moving smoothly...
When a carrier uploads an invoice you can action it by approving or rejecting it from this widget
Select the 'yellow', reCONNECT application..
How to find a POD
At some point a customer will ask for a POD. This is how to...
...find it, view it, save it, send it.
Select the 'yellow', reCONNECT application..
Click on the widget '% of outstanding PODs'
reCONNECT will return a set of results for you to action
Select the 'yellow', reCONNECT application..
Managing cost additions
How to control carrier costs...
This guide explains how to approve and reject carrier requested costs.
Select the 'yellow', reCONNECT application..
The Cost Addition widget tells you when you need to act. Every cost addition request will update the widget. As you action them they are removed...
When you have actioned all the cost additions, simply click the HOME menu option and the widget will update to show you the current status of outstanding cost additions.
Select the 'yellow', reCONNECT application..
Configuration - Cost additions
Managing cost addition reason codes...
This guide explains how to approve and reject carrier requested costs.
As the owner of the invoicing process, you will want to be able to control the cost additions and cost addition types that a carrier can add, so they relate to your business.
The cost addition configuration involves selecting where to add the reason and what reason to add...
The carrier CONNECT application will be updated immediately.
As the owner of the invoicing process, you will want to be able to control the cost additions and cost addition types that a carrier can add, so they relate to your business.