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Carrier onboarding...
Invite, Connect, Rate, Route and Offer.
What is Carrier Onboarding...
Quiet simply its the ability to connect carriers with customers.
Taking that a step further, the right carriers with the right customers.
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Carriers are at the heart of a Transport Management System. You can't move freight without them.
But its also about knowing whats needed to get that freight moving through Event and being able to get whats needed completed quickly.
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Its a CONNECTed Freight ecosystem...
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Everything in one place.
Carrier onboarding affects 2 areas:
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Event carrier processes to make the carrier available to use in Event. Invite them, setup rates etc
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The carrier knowing whats expected of them including using CONECT. Training etc
Lets start with the Event onboarding process...
Is the carrier already subscribed to Event?
So first question is 'are they already in Event or do we need to add them?'
You can check this in Events My Carriers Store to see if they are already connected.
My Carriers Store is a central store for all Accounts. Any new carrier integrated into Event by any Account will be available to all Event Accounts.
Invite a new carrier
If you cannot find the carrier in the store, then you can invite them to Event. The Invite process will add the carrier to your account but also add them to Event's My Carriers store for other customers.
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IMPORTANT: When inviting, make sure you are using the email address they want to receive updates to. They must sign up using the email address you send to them.
Access My Carriers from the menu
At this point we then check if the carrier you are looking to invite is already available in My Carriers. If we find a match or close match we will show you.
Access My Carriers from the menu
Connect to an existing carrier
If you can find them in the store then you can check out their bio and CONNECT. This will send them a connection and update you when they have accepted.
Access My Carriers from the menu
If you find the carrier you are looking for, click on them. Your current carriers will show as green.
Once you have sent the connection request, the status will show as pending to your Account. You will receive a notification and email when the carrier completes the connection
Access My Carriers from the menu
But i want to add a PARCEL carrier. Do you have these?
All main parcel carriers are already integrated fully into EVENT and are automatically connected to every new account.
What does a carrier see?
It helps to see what the other side sre seeing sometimes....How an invite or connection work
You will be sent an invite email telling you the customer sending the invite and a link to their Event environment.
Clicking the link will take you to the Event sign-up page. Add your e-mail address......then click on 'send verification code'.
Going forward, now that you have an Event subscription you will need access. Save, 'www.3t-event.com' to your favorites and click on LOGIN...
You will be sent an invite email telling you the customer sending the invite and a link to their Event environment.
Rapid Global
Rapid Global is a product we use to manage carrier documentation and to make sure we have all the correct documents and to manage carrier induction for sites.
This will need to be actioned by your Contract Manager.
So what's next?
Rate card or not?
The carrier has accepted. It will now show by default as a SPOT RATE carrier in Event for users to select
A SPOT rate carrier has no rates for the lane and can be added to any lane.
But i need to add rates!
So this carrier needs a set of rates. Event has rate templates for PLT, WEIGHT and DISTANCE tariffs for Groupage and FTL. It also has a self serve, import function to just drag and drop your rate card into.
STOP!
Do you need to add specialist equipment 1st?
Event has a defualt set of equipment types included with each new account. But as we all know, we are not all the same. So make sure your equipment types are correct before you upload your rate cards.
Any new equipment added is Account specific.
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IMPORTANT: Get equipment right. If you upload ratecards then change equipment in anyway, you will need to reupload all rate cards.
Anything else...?
What about fuel?
Does the carrier have a fuel requirement? Again using Events self serve fuel service, you can add fuel at any time. It is calculated and broken down in CONNECT for the carrier to check.
...chargeble weight?
Some carriers use this, so we added it...
That has to be it...?
...and finally AVAILABILITY!
Availability can be set in VITALS for a carrier fixed from the tender agreement but it can also be set for a carrier to add adhoc availability if they have it to either top it up or rather than adding a fixed availability
Now lets deal with the Carriers onboarding process...
Is the carrier already connected to Event?
Yes, the carrier is already Connected
The Connection process means the carrier has already been through training.
No, the carrier has been Invited.
The carrier will need training. They are provided with the CONNECT Learning Center for the expectation and 'how to' guides
CONNECT is the carrier environment in Event
Train me in CONNECT so i can teach my carriers